Payment Policy

We support all major Indian electronic payment methods through our certified gateway partner, Razorpay:

Your financial safety is our highest priority. All transaction traffic is processed through 256-bit encrypted SSL/TLS channels adhering to PCI-DSS Level 1 compliance (the highest standard in payment security).

Zero Card Storage: CustomWorks never captures, views, or stores your card CVV, ATM pins, or net banking passwords. Every transaction is authenticated via 2-factor OTP authorization.

All orders placed on CustomWorks are accompanied by an official GST Tax Invoice compliant with Indian tax regulations.

• B2B Tax Credit: Businesses can input their legal company name and valid 15-character GSTIN during checkout to claim full Input Tax Credit (ITC).
• Digital Invoices: Official PDF tax invoices are generated automatically and sent to your registered billing email as soon as payment is confirmed.

The total calculated price shown on the checkout screen is complete and final. We do not apply surprise convenience charges, platform fees, or hidden prepress surcharges.

Standard applicable GST rates (12% or 18% depending on the specific product classification) are transparently itemized prior to payment.

If your account is debited but an order confirmation does not display immediately due to bank gateway drops, your bank will automatically reconcile and reverse the charge within 3 to 5 business days.

If you require immediate manual verification, simply contact our billing desk at orders@customworks.in with your bank reference or transaction UTR number.