Return & Replacement Policy

At CustomWorks, every piece of merchandise is custom-manufactured to your exact specifications, quantities, and branding. Because these items cannot be restocked or resold, we do not accept returns or issue refunds for completed orders.

This policy covers scenarios including, but not limited to:

• Change of mind, change in business plans, or canceled corporate events.
• Customer selecting incorrect garment sizes, colors, or paper GSM at checkout.
• Design layouts, spelling typos, or artwork mistakes that match the proof approved by the customer.

We take immense pride in our studio standards and craftsmanship. If your delivered order contains a manufacturing defect, printing error, or deviation from the approved digital proof, we will remake and reship the affected items 100% free of charge.

If you notice any defect or physical transit damage, follow these simple steps:

1. Notify within 48 hours: Contact our team within 48 hours of parcel delivery.
2. Provide photographic evidence: Share clear photos or unboxing videos showing the defect alongside the packing slip.
3. Submit via WhatsApp or Email: Send your order ID and media to +91 9632022529 or orders@customworks.in.

Once verified, replacement production starts immediately with priority dispatch.

Orders can only be cancelled before production has commenced. Because our automated prepress workflow initiates print plate calibration quickly, cancellation requests must be received within 2 hours of order placement.

Once artwork has entered the print queue or materials have been cut, the order cannot be cancelled or modified.