Privacy Policy

We respect your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, process, and protect your data when you interact with our website customworks.in (the “Platform”).

By accessing or using our Platform, you acknowledge that you have read and agreed to the practices outlined in this policy. If you have any inquiries, you can reach our compliance team directly at orders@customworks.in.

2.1 Personal Information

When you place an order, request a corporate quote, or register an account, we may collect:

• Identity Data: Full name, company name, GSTIN (for corporate tax invoicing).
• Contact Details: Verified email address, phone number, and delivery street address.
• Artwork & Design Assets: Uploaded vectors, logos, and custom layout specifications.
• Transaction History: Order IDs, quantities, invoices, and communication logs.

2.2 Non-Personal Usage Data

We automatically log device identifiers, browser types, referral URLs, and interaction patterns to improve platform speed, responsive formatting, and user experience.

• Order Fulfilment: Calibrating print machinery, packaging, and dispatching your merchandise.
• Customer Communication: Dispatch updates, digital artwork proofs, and billing confirmations.
• Service Improvement: Analysing catalogue navigation and streamlining customization wizards.
• Security & Fraud Prevention: Validating transaction integrity via secure payment gateways.

All electronic transactions are processed through Razorpay, an authorized, PCI-DSS Level 1 compliant payment gateway. CustomWorks never stores or logs your raw debit/credit card numbers or CVVs on our servers.

Card details, UPI handles, and banking credentials are encrypted end-to-end using industry-standard TLS/SSL protocols.

We do not sell, rent, or trade your personal data. We only share necessary details with trusted fulfilment partners under strict confidentiality agreements:

• Courier & Logistics Partners: (India Post, Blue Dart, DTDC) to deliver your parcels.
• Payment Processors: (Razorpay) to authorize and complete transactions.
• Legal Authorities: Only when compelled by valid legal processes under Indian jurisdiction.

We use functional cookies and browser storage (such as localStorage) solely to remember your active shopping cart items, saved design drafts, and authentication sessions. You can configure your browser to block cookies, though certain shopping features may be affected.

We retain account and transaction records for as long as necessary to fulfill legal, tax, and warranty obligations. All databases are protected by multi-factor authentication, enterprise firewalls, and regular security audits.

You have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or outdated contact information.
• Request the deletion of your account and associated design uploads, subject to mandatory tax retention laws.

To exercise any of these rights, contact our privacy officer at orders@customworks.in.

We may update this Privacy Policy from time to time to reflect operational, technological, or regulatory developments. Any revisions will be published on this page with an updated revision date.